Here you can find out all the answers about our wireless item finders​

FAQ

What is the reminding distance between the mobile phone and the device?

The effective connection distance between the device and the mobile phone is
about 10 meters indoors and 10-40 meters outdoors, which may vary in different
degrees due to the influence of the surrounding environment and obstacles, such as
electromagnetic wave, water, metal, etc. Therefore, the wireless signal distance will be
shorter in crowded places, and it can be longer in open places

Why can't the anti-loss reminder can't be connected beside the mobile phone?

This may be caused by the blocking of wireless communication on the mobile
phone.

How long can the reminder last from its battery?

The normal battery life of T2 model is more than 6 months. It may vary with user’s
application environment and objective factors, there may be different degrees. APP is
featured with battery level reminder, and users can replace the battery of the
corresponding model for the product based on the usage conditions.

What's the maximum number of anti-loss reminders one mobile phone can be bound with?

An Android phone can connect 4 wireless devices at the same time, while an iP
mobile phone can connect 6 wireless devices at the same time, but an anti-loss
reminder can only be bound to one phone at the same time

Why didn 't I receive any reminder when the wireless connection between the mobile phone and the anti-loss reminder was lost?

Please check the following items:
1. Check whether you have turned on the anti-loss alarm function on the APP page
2. Check whether the notification function is turned on in the Settings-Notifications.
3. Check whether the APP is given the necessary permissions from
Settings-General-Background App Running.                        4. Check whether the wireless of the mobile phone is always on 

How do I remove the anti-loss reminder?

To remove the device, click”Remove device”at the bottom of the App”Device
settings” page

Get started on how tile works and what's inside the tile GPS tracker device:

Follow the steps to complete the connection between the device and smartphone

1. Download “Baseus Smart” App through play store for Android users or App store for IOs users

2. Create an account (Sign up) and then verify it through your email (the password should be 6 characters or more including numbers and letters)

3. Check the junk folder in the case you did not get the email on inbox.

4. Turn on the bluetooth, and the location of the smartphone to find the device

5. Press the button of the wireless tracker device for 3 seconds to complete the connection



What's inside the tile GPS tracker device?

Once you understood how tile works, it is time to see what’s inside the tile GPS tracker device.

Inside the tile GPS tracker there is the Wireless chip which is upgraded to 5.0 wireless bluetooth technology. Learn more here about 5.0 technology

The tile GPS tracker device signal is strong , precise positioning , and faster searching.

Also, there is a 80db loud buzzer alarm, so it makes it easy to be noticed and identified outdoors in the case you don’t know where you have left it

The main material used to manufacture the device is plastic.

The battery which is re-chargeable needs only an hour of charging and can lasts for about 3 months!

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inside the wireless tracker