Trackzila.com is committed to providing 100% customer satisfaction!
If you are unsatisfied with your purchase from us for any reason then you may return your item to us within 30 days of the shipping date.
Please contact us and stating your order number and details of what has happened. If in the unlikely event an item has arrived damaged or defective we will issue you with a pre-paid returns label. In all other cases the buyer is responsible for paying costs for return shipping.
We do not accept returns after 30 days of the original shipping date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted: (if applicable)
- Item show obvious signs of use
- Any sealed item where that seal has been broken
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you to confirm whether your refund has been approved. If so, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We endeavour to do this as fast as possible but kindly ask you to please allow a reasonable processing time.
EXCHANGES (IF APPLICABLE)
We only replace items if they arrive defective. If you need to exchange it for the same item (eg a different colour), then please contact us
DEFECTIVE OR DAMAGED ITEMS
If in the unlikely even your item arrives damaged or defective then we kindly ask you to inform us within 5 days of the item being delivered and we will work quickly with you to resolve the issue.
The product come with a 6 month warranty. If during this time your item stops working or develops a fault we will repair or replace the item for you free of charge.